Schengen visa applicants may submit complaints about the conduct of the consulate staff, the staff of the service provider TLS Contact or the visa application process via the contact form. In the contact form, please select the option “Complaints about the Schengen visa procedure”. Please note that complaints may only be submitted in German or English. We are unable to follow up on complaints in languages other than German or English. Please enter one of the following two options in the “Subject” field of the contact form:

• Complaint about the conduct of consulate staff
• Complaint about the external service provider TLS Contact
• Complaint about the visa application process

We will follow up on your complaint once it has been received.